BillWise AI:
Transforming
Utility Bill
Management

Clarity for Customers. Confidence for CSRs.

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BillWise AI

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“Why is my bill so high?” — Answered instantly and clearly.

What is BillWise AI?

BillWise AI is a next-generation software platform that delivers AI-powered analytics and insights to help utility customers and customer service agents better understand and manage energy bills. 

The first and only tool that offers both a consumer-facing web portal and a CSR-focused dashboard—each engineered to drive operational efficiency, enhance customer satisfaction, and support regulatory compliance. 

// Bill Breakdown: Uses machine learning, disaggregation and our advanced rate engine to analyze and explain the customer's bill. 

// Gen AI-powered Insights: Prompts customers with personalized savings recommendations.

// From 20 screens to 2: Consolidates information for CSRs, empowering them with clear takeaways.

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POWERLEY // BILLWISE AI

Benefits.

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  • Reduce Costs to Serve

    • Increase First Call Resolution 
    • Lower Average Handle Time 
    • More calls deflected

    Improve Customer Satisfaction

    • Deeper digital engagement
    • Trust in their provider
    • Eliminate call backs

     

    Regulatory Alignment

    • Enable insights for all customers
    • Provide data transparency
    • Promote affordability
    •  

  • Clarity at First Glance

    • Plain language explanations
    • Reduced confusion
    • Ease of use

     

    Avoid Surprises on Their Bill

    • Transparent usage and forecasts
    • Self-service confidence
    • Proactive reassurance

     

    Actionable Savings Guidance

    • Personalized tips tailored to their home
    • On and off-peak clearly defined
    • Rate switch recommendations
POWERLEY // BILLWISE AI

Our Technology.

// Built on utility-friendly Gen AI, with data secured and no open exposure.

// One platform powering multiple interfaces for consumers and CSRs.

// Adaptable to the utility environment, branded or embedded.

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POWERLEY // BILLWISE AI

Product Features.

// Bill Breakdown and Bill Forecast

// Gen AI-powered Personalized Insights

// Usage Disaggregation with Patented Usage Health Reports

// Rate Comparison and Recommendations

// Budgeting with Smart Goals and Proactive Notifications

// Program and Rebate Referrals

  • 10+
    years in tech

    Our workflow involves collaboration with developers. We align our ideas with developers and agree they're feasible within time and budget.
  • 100%
    commitment

    Our workflow involves collaboration with developers. We align our ideas with developers and agree they're feasible within time and budget.
  • 89%
    satisfied customers

    Our workflow involves collaboration with developers. We align our ideas with developers and agree they're feasible within time and budget.

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POWERLEY // BILLWISE AI

Testimonials.

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Tia Customer Service Representative

BillWise AI makes me sound like a subject matter expert on the call. 

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Kiarra Customer Service Representative

Customers trust the answers because they see what I see. 

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Michael Customer Service Representative

No more back and forth—just clear, real-time insights. 

Questions

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“BillWise AI is a key step in our journey to further empower our customers to take control of their energy usage and manage their affordability. We’ve also seen the benefits for our customer service team, where we’re seeing shorter call times after deployment. Simply put, this technology is a win-win for our company and our customers.”

Angie Pizzuti, Senior Vice President and Chief Customer Officer, DTE Energy

Mirrored View 

BillWise AI supports both web-based consumer tools and CSR dashboards to reduce confusion and improve engagement.
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